Refund Policy

At OPTMS, we strive to provide reliable and transparent services. This Refund Policy explains the conditions under which refunds may be issued for payments made through our website or payment gateways such as PhonePe.

1. Eligibility for Refund

Refunds may be considered under the following circumstances:

• Duplicate payment made for the same transaction
• Payment deducted but service not activated or delivered
• Transaction failure where amount is debited from the customer’s account

Refunds are not applicable for successfully delivered services, completed digital services, or user errors unless explicitly stated.

2. Refund Request Process

To request a refund, customers must contact us with the transaction details within 7 days of the transaction date.

Required details:

• Transaction ID
• Date of transaction
• Registered email or phone number
• Reason for refund request

3. Refund Timeline

Once approved, refunds will be processed within 5–7 business days. The refunded amount will be credited back to the original payment method used during the transaction.

4. Payment Gateway Charges

Any payment gateway or transaction charges, if applicable, are non-refundable and may be deducted from the refund amount.

5. Contact Information

For refund-related queries, please contact us at:

Email: support@optms.co.in
Website: https://www.optms.co.in